Shipping
Inyo Winter Products Inc. ships most products via UPS or FedEx ground. We do however use other carriers depending on the item. Most shipment are received 7 – 10 business days after the sale is placed. The time frame does vary however depending on the time of the year. Inyo Winter Products Inc. offers store pick up please contact us toll free at 1-877-372-6038 to arange for store pick up.
Please open and inspect your packages upon reciept. If freight damage is apparent, you must open the packaging in the presence of the carrier to examine the product. If you find that the product is damaged, this is the time at which you can refuse your shipment. Any freight damaged product must be reported to Inyo Winter Products within 7 days of recieving your shipment. If freight damage is reported after 7 days of recieving your shipment Inyo Winter Products will be unable to issue a credit or exchange of merchandise.
When choosing expedited shipping please keep the following in mind:
Expedited orders placed after 1 PM EST will ship the following business day. Saturday, Sunday and National holidays are not classified as business days, for example if you placed an order via 2 Day Air on Thurday before 1 PM EST your order would be delivered in 2 business days which would mean delivery on Monday.
3 Day - Delivery by the end of the third business day. An ideal mix of economy and guaranteed delivery.
2 Day - Delivery by the end of the second business day. Ideal for shipments that do not need overnight service.
Next Day Air - - Delivery by 10:30 AM, 12:00 PM, or end of day, depending on your location. Ideal for shipments that must arrive earlier in the business day.
Next Day Saver - - Delivery by 3:00 PM or end of day, depending on your location. Ideal for shipments that require next business day delivery, but the time of day is not critical.
Once you have supplied us with a shipping address, in most cases the shipping company will not ship to a different address. In cases where the shipping company can change the shipping address once the order has shipped, the customer will be responsible for any reconsignment fees charged by the shipping company.
Shipping to PO Boxes:
We cannot ship to a PO Box. Please make sure you ship to a physical address so we can get your order shipped out right away.
Shipping to a Military (APO, FPO) Address:
We cannot ship to an APO/FPO address.
Common Carriers
Truck Line or Common Carrier shipments are delivered to the front of the driveway and are not delivered to the installation site or to your garage.
Most consumers are unfamiliar with the process of receiving shipments from common carriers. Common Carrier / Truckline deliveries are shipped to the front of your driveway, trucking company is not responsible for transporting your product from the driveway to your house or equipment location. To ensure immediate enjoyment of our products, here are a few guidelines to follow.
When the carrier arrives you will have to:
Sign a receiving bill – also known as a Bill of Lading. This serves as documentation that the order has been received. This also serves as notice that the shipment has arrived complete and in good condition. It is your responsibility to take notice of any damage to the packaging however obvious or minor and document that on your receiving bill. The receiving bill also indicates how many pieces you will be receiving. Make sure you have the same number of items listed on that bill. If you do not have a matching count, this must be documented on the receiving bill. Packing lists are attached to every shipment.
If freight damage is apparent, you must open the packaging in the presence of the carrier to examine the product. If you find that the product is damaged, this is the time at which you can refuse your shipment. Consumers have the right to refuse damaged shipments! When you refuse your shipment you must notify the company from which you originally placed your order.
If signing for a shortage, notify the company from which you originally placed your order. A trace can be put on the missing item and most are recovered quickly.
With the proper documentation of damage/shortage on your receiving bill replacement orders can be expedited. Thank you in advance for your cooperation.
International Shipping
The process for obtaining an international shipping quote is quite simple. Add the items of interest to your shopping cart by clicking the "buy now" button, then continue the order process as if you are buying the
item(s). Your credit card would NOT be charged at this point. You'll first receive an email that will list the shipping charges to your country and inform you of any items that cannot be shipped outside the US. You will then be given the option to accept these charges to process the order or decline them which would cancel it. Your credit card will only be charged if you accept the freight.
Please note your electrical requirements 115V or 230V and 50 HZ or 60 HZ. Also note that international orders are subject to any customs, tax or duties imposed by your local government.
Duties and Taxes
Duties and taxes on international orders will be assessed by local officials and billed to you separately. Please contact your customs office for information on duties, taxes and restricted items.
